Call us 020 3397 4918
Insurance and Safety
Our services
Call us 020 3397 4918
Our services
At Tidy Up, your peace of mind is as important as the cleanliness of your space. We combine comprehensive insurance cover with rigorous safety procedures to protect our customers, their property, and our team. This page explains how our public liability insurance, staff training, personal protective equipment, and risk assessment process work together to deliver a safe and reliable cleaning service.
Tidy Up operates as a fully insured cleaning company, giving you confidence that your home or business is protected whenever our team is on site. Our insurance arrangements are designed specifically for professional cleaning services and reflect the real risks associated with domestic and commercial cleaning work.
Our cover includes public liability insurance, which is a core part of how we protect our customers. This policy is in place to help safeguard you in the unlikely event of accidental damage to your property or injury to a third party arising from our cleaning activities. We treat this protection as an essential part of running a responsible, professional cleaning business.
We review our insurance arrangements regularly to ensure that the level of cover keeps pace with the services we provide and the environments in which we work. This commitment allows us to maintain high safety standards and respond confidently if an incident occurs.
Public liability insurance is a key element of our risk management approach. It is designed to cover claims relating to accidental damage or injury involving members of the public while our cleaners are carrying out their duties.
While our training and procedures are focused on preventing incidents, we recognise that accidents can happen. Having robust public liability insurance in place provides an additional layer of reassurance for our customers. It means that if something does go wrong, there is a clear, formal route for putting it right within a structured, insured framework.
All of our cleaning teams work under this policy, and we make sure new services or methods are assessed for any impact they might have on our insurance obligations.
Safe cleaning starts with well trained people. Every Tidy Up cleaner completes an induction and training programme before working independently in customer properties. This training focuses on safety, professionalism, and consistent quality.
Core training topics include safe use of cleaning products, correct dilution and application techniques, appropriate use of tools and equipment, and safe handling and movement of furniture and other items. We also cover best practice for working around electrical appliances, avoiding slips and trips, and protecting delicate surfaces and finishes.
Beyond technical skills, our training emphasises respect for customer property, confidentiality, and clear communication. Cleaners are taught to report any issues or potential hazards they notice on site so that they can be addressed quickly.
Refresher training is provided on a regular basis, and whenever we introduce new products, equipment, or procedures, our teams receive updated guidance. This continuous learning approach helps us maintain a consistently high standard of safety and service.
Personal protective equipment, or PPE, is a vital part of our safety framework. Tidy Up provides appropriate PPE to all cleaning staff so that they can carry out their work safely and responsibly.
Depending on the task and environment, PPE can include protective gloves, masks or face coverings, eye protection for specific cleaning processes, and suitable footwear to reduce the risk of slips and other minor injuries. Our cleaners are trained to understand when and how to use their PPE correctly, and to check that it is in good condition before starting work.
Using PPE not only protects our staff, it also supports good hygiene and professional standards in your property. For example, gloves are changed between different areas to help reduce the risk of cross contamination, particularly between kitchens and bathrooms.
We regularly review our PPE requirements and update them to reflect current guidance, industry standards, and any specialist needs for particular sites.
A careful risk assessment process underpins every cleaning visit. Tidy Up uses structured assessments to identify potential hazards, evaluate any associated risks, and put practical control measures in place before and during our work.
Before we begin cleaning, we consider the type of property, the specific areas to be cleaned, the presence of any high risk features such as fragile items or uneven flooring, and any particular customer concerns. Where needed, we adapt our methods or schedule to minimise risk, for example by using different equipment or avoiding certain products on sensitive surfaces.
On the day of a clean, our staff carry out dynamic, on site checks. They look for obstacles that could create slip or trip hazards, inspect cables and equipment for visible damage, and assess ventilation when using certain products. If a cleaner identifies a new risk, they are trained to pause, reassess, and either remove the hazard or adjust the task before continuing.
We document key elements of our risk assessments and use them to inform future visits. This ongoing process helps us continually refine our approach, ensuring that lessons learned from one property are applied to others where relevant.
Insurance and safety are not one time actions but ongoing commitments. At Tidy Up, we regularly review our insurance, training programmes, PPE standards, and risk assessment procedures to ensure they remain up to date and effective.
We welcome feedback from customers about any safety concerns or suggestions for improvement. By combining robust insurance cover with careful planning and well trained staff, we aim to deliver a cleaning service that is not only thorough and reliable, but also safe, responsible, and fully aligned with your expectations.
