Terms and Conditions for Cleaning Services
Introduction
These Terms and Conditions govern the provision of cleaning services by Tidy Up. By booking or using our services, you agree to the terms outlined below. These terms are designed to ensure clarity, fairness, and a consistent standard of service for all customers.
Tidy Up provides cleaning services to residential and commercial customers across the service area. All services are delivered by trained staff in accordance with professional standards.
Booking Process
Bookings can be made by providing details of the required service, including property type, size, condition, and preferred date and time. Based on the information provided, a quote will be issued outlining the scope of work and associated costs.
Bookings are confirmed once the customer accepts the quote and agrees to the scheduled appointment. Tidy Up reserves the right to adjust the scope of work if the condition of the property differs significantly from the description provided at the time of booking.
Customers are responsible for ensuring access to the property at the agreed time. If access cannot be provided, this may result in cancellation or rescheduling charges.
Payments
Payment terms will be confirmed at the time of booking. In most cases, payment is required either in advance or immediately upon completion of the service. The agreed price will reflect the scope of work outlined in the booking confirmation.
Additional charges may apply if the service requirements change, including but not limited to increased cleaning time, additional tasks, or unforeseen conditions. Any such changes will be discussed with the customer before proceeding.
Failure to make payment in accordance with agreed terms may result in the suspension of services or refusal of future bookings.
Cancellations and Rescheduling
Customers may cancel or reschedule a booking by providing reasonable notice prior to the scheduled service time. Adequate notice helps us manage our schedule and allocate resources effectively.
Late cancellations or failure to provide access to the property at the agreed time may result in a cancellation fee. The amount of any such fee will depend on the circumstances and the notice provided.
Tidy Up reserves the right to reschedule services in the event of unforeseen circumstances, including staff availability, weather conditions, or operational issues. In such cases, we will make reasonable efforts to arrange an alternative appointment.
Service Standards
Tidy Up aims to provide a consistent and professional standard of cleaning across all services. Our team follows structured cleaning processes and uses appropriate equipment and products to achieve effective results.
While we strive to meet all customer expectations, results may vary depending on factors such as property condition, surface materials, and the nature of any stains or damage. We do not guarantee the complete removal of all marks or defects, particularly where these are permanent or pre-existing.
Customer Responsibilities
Customers are responsible for providing accurate information about the property and the required service. This includes highlighting any areas of concern, delicate materials, or specific instructions.
Customers should ensure that the property is accessible and that any necessary utilities, such as water and electricity, are available. Personal belongings and valuables should be secured prior to the service.
Tidy Up is not responsible for items left unsecured or for pre-existing damage that is not reported before the service begins.
Liability
Tidy Up operates with care and professionalism; however, liability is limited to the extent permitted by law. We are responsible for direct damage caused by our staff during the provision of services, provided that such damage is reported within a reasonable timeframe.
We are not liable for pre-existing damage, wear and tear, or issues arising from the condition of the property or its contents. Claims for damage must be supported by evidence and reported promptly after the service is completed.
We do not accept liability for delays or failure to perform services due to circumstances beyond our control, including but not limited to weather conditions, access restrictions, or unforeseen operational issues.
Insurance
Tidy Up maintains appropriate insurance cover for the services provided, including public liability insurance. This provides protection in the event of damage caused directly by our operations.
Details of our insurance cover are available upon request. Customers are advised to ensure that their own property insurance is in place where necessary.
Waste Handling and Regulations
Where applicable, Tidy Up handles waste in accordance with relevant regulations and industry standards. We aim to dispose of waste responsibly and, where possible, direct materials towards recycling facilities.
Customers are responsible for identifying any hazardous materials or items that require specialist handling. Tidy Up reserves the right to refuse the removal or handling of materials that fall outside standard cleaning practices or regulatory compliance.
Any waste removal services provided will be carried out in line with applicable legal requirements and environmental guidelines.
Health and Safety
The safety of our staff and customers is a priority. Our team follows health and safety procedures to ensure that all services are carried out in a safe and controlled manner.
Customers must ensure that the working environment is safe and free from hazards that could pose a risk to staff. Tidy Up reserves the right to suspend or terminate a service if unsafe conditions are identified.
Access and Security
Customers must provide safe and appropriate access to the property at the agreed time. This may include keys, access codes, or on-site presence.
Where keys or access arrangements are provided in advance, Tidy Up will take reasonable care to ensure their security. However, we cannot accept responsibility for access issues arising from incorrect or incomplete information.
Complaints and Feedback
If you are not satisfied with any aspect of the service, please raise your concerns within a reasonable timeframe after completion. We aim to address complaints promptly and fairly.
Where appropriate, we may offer to revisit and rectify specific issues identified, provided that these fall within the agreed scope of work. Feedback is important to us and helps maintain our service standards.
Changes to Services
Tidy Up reserves the right to modify or update services as part of ongoing improvements or operational requirements. Any significant changes that affect existing bookings will be communicated in advance.
We also reserve the right to decline or withdraw services in circumstances where the scope of work falls outside our capabilities or where terms have not been adhered to.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms or the provision of services will be subject to the jurisdiction of the courts of England and Wales.
Acceptance of Terms
By booking and using the services of Tidy Up, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are intended to ensure a clear understanding between both parties and to support a reliable and professional service.
Frequently Asked Questions
In short, your booking is agreed under the terms on this page, including scheduling, access requirements, service scope and what happens if plans change. We ask you to confirm details up front so domestic cleaning runs smoothly and fairly. Tidy Up is fully insured and works with fully DBS-checked cleaners, following the highest hygiene and health & safety standards. If you're in London, we'll also align with local access expectations - like parking, entry codes and communal rules - so you're not left waiting on the day.
That depends on the timing of your change. Our terms set out how much notice is needed and what the outcome will be if you cancel late. If you're arranging deep cleaning, end of tenancy cleaning, or carpet cleaning, we'll do our best to accommodate a new slot where possible. To keep things straightforward, we recommend letting us know as soon as you can, especially for weekend availability in London. You'll also get clear communication about any charges (if applicable) and when your cleaner can realistically attend.
Yes - your home cleaning appointment requires safe access to the areas agreed in advance. That might mean entry via a key, key safe or a verified code, depending on your property. Our fully insured, DBS-checked cleaners arrive ready to work and will follow site rules, including any landlord instructions for end of tenancy cleaning. If you live in a London borough with controlled entry (like fobs for blocks), tell us beforehand so we can plan around it and keep your schedule on track. We also take photos before and after where appropriate.
Pricing is set based on the type of service, the property size and the condition of the areas being cleaned. Your estimate in the booking process should make clear what's included, whether it's standard home cleaning, a detailed deep clean, or after builders cleaning where debris and residue can be heavier. Our team works professionally across London and nearby boroughs, with a consistent approach to quotations so you know what to expect. If you want additional tasks - like oven cleaning or extra bathrooms - check in before the day so we can confirm scope and turnaround.
We use modern, job-appropriate equipment and proven methods to deliver reliable results without cutting corners. For example, we focus on the surfaces that need the most attention - kitchens and bathrooms for deep cleaning, or high-touch areas in domestic cleaning - using suitable chemicals, tools and correct dwell times. Our process includes careful preparation, practical protection of floors and fixtures, and thorough finishing so it looks clean and feels hygienic. We also use eco-friendly options where possible, supporting our eco approach described as: Eco rating: 86% of cleaning products and methods are eco-friendly and non-toxic.
Yes. Tidy Up cleaners are trained to deliver consistent standards, and we operate with strong compliance practices for hygiene and safety. Our team is fully insured and DBS-checked, which means background-checked professionals are deployed to your home. Where relevant, we align with recognised best practice frameworks such as the British Cleaning Council standards and SafeContractor-style risk awareness for safe working. That's why customers often mention the care taken on arrival, the respect shown for your home, and the attention given to details - especially during end of tenancy cleaning and deep cleaning.
Our services are covered by insurance, and our cleaners are DBS-checked. In practice, that means you're working with background-checked staff who follow safe working procedures while handling your property. We also confirm our working approach so tasks are carried out responsibly, including correct chemical handling and safe use of equipment. If you're preparing for a move and need end of tenancy cleaning, this matters for both landlord expectations and good hygiene. We'll always communicate what we need from you - like access details - so you can feel confident before we start.
Experience shows in the details. We bring over 11 years of professional cleaning services, with a strong local record of 1200+ cleaning jobs completed locally. We're also trusted by customers: Rating: Rated 4.6 stars from 774+ verified reviews. For extra confidence, we document work with before-and-after photos where appropriate and maintain clear communication around what's included. Many clients book again because we arrive prepared, follow the agreed scope and leave the home looking genuinely fresh - not just surface-clean.
We use eco-friendly practices wherever it's suitable for the surfaces involved. In our process, that means we select cleaning products and methods that reduce harsh chemical exposure while still cleaning effectively. Eco rating: 86% of cleaning products and methods are eco-friendly and non-toxic. Practically, you'll see this reflected in how we treat kitchens, bathrooms and general touchpoints, using appropriate products rather than a one-size-fits-all approach. If you have allergies or preferences, tell us when booking so we can plan the most suitable approach for your home.
We provide professional cleaning across London and nearby boroughs, with teams that can reach most residential areas quickly. Popular nearby places include: Camden (NW), Westminster (SW), Kensington and Chelsea (W), Hammersmith and Fulham (W), Islington (N), Hackney (E), Tower Hamlets (E), Southwark (SE), Lambeth (SE), Wandsworth (SW), Greenwich (SE), Lewisham (SE), Barnet (EN), Harrow (HA) and Brent (NW). If you're unsure whether we cover your postcode, message us with your area and we'll confirm availability promptly.
We regularly support homes and move-related cleans in well-known parts of the city. For example, we've helped customers near Hyde Park, Regent's Park, the River Thames, Camden Market and along busy routes like Oxford Street. We also work in areas close to the O2 and near Greenwich Park, where access can vary due to building rules and transport times. Tell us your road or landmark when booking - like Chiswick High Road or King's Road - so we can plan timings and entry smoothly.
Yes. End of tenancy cleaning is one of the most common reasons people choose Tidy Up, and we tailor the work to inspection expectations. Our cleaners cover key areas that letting agents and landlords typically check, while keeping the process thorough and well organised. Where appropriate, we take before-and-after photos to help you document the condition of your home. If you're preparing for London Borough requirements, we recommend confirming any specific checklist or landlord instructions when you book. That way, deep cleaning, kitchens, bathrooms and fixtures are handled in the right order.
We can help with after builders cleaning, particularly where dust, residue and general post-trade mess needs careful removal. The key is planning: let us know what trades are finishing and when you want the clean completed so we can provide the right equipment and suitable cleaning methods. Our process considers surface safety and hygiene, and we'll agree the scope clearly in your booking. Because access can be more complex on site, our terms cover responsibilities around safe entry and working conditions. Many customers book us again because the finish is consistent, not rushed.
Where waste removal is part of your agreement, our terms clarify what's included and how disposal should work. In London, recycling can vary by borough, but you can generally separate paper, glass, metal, plastics and food waste according to your council guidance. We'll never assume you want to dispose of specific bulky items unless it's agreed beforehand. If you're in a London Borough area, check your local council recycling centre instructions for what can be taken and how items should be bagged or sorted. If you'd like, tell us the borough and what needs clearing and we'll advise on practical options.
To avoid last-minute issues, please prepare access and confirm anything that could affect timing - especially in shared entrances or homes with parking restrictions. Remove fragile items from where you don't want cleaning, keep pets secured if needed and let us know about any delicate surfaces or recent repairs. If you're booking deep cleaning or domestic cleaning, ensure water, electricity and sensible access routes are available. Our DBS-checked cleaners arrive ready to work and follow the highest UK hygiene and health & safety standards, but your help ensures we start on time and finish within the agreed scope. Schedule your cleaning now if you want a smooth, predictable visit.
