Call us 020 3397 4918
Privacy policy
Our services
Call us 020 3397 4918
Our services
This Privacy Policy explains how Tidy Up collects, uses, and protects personal data in accordance with the General Data Protection Regulation and applicable UK data protection laws. This policy applies to all customers and users of Tidy Up services within the service area.
We are committed to handling personal data responsibly and transparently. This document outlines what information we collect, how it is used, and the rights you have in relation to your data.
In order to provide our cleaning services effectively, we may collect and process the following types of personal data:
Personal identification details such as name and address, which are necessary to carry out bookings and provide services.
Contact information such as email address or other communication details provided during the booking process.
Service-related information, including details about your property, cleaning requirements, and appointment preferences.
Payment-related information where applicable, processed securely in accordance with industry standards.
We only collect data that is necessary to deliver our services and maintain communication with our customers.
Tidy Up uses personal data for the following purposes:
To manage bookings and provide cleaning services as requested.
To communicate with customers regarding appointments, service updates, or changes.
To process payments and maintain accurate records of transactions.
To improve our services by understanding customer needs and preferences.
To comply with legal and regulatory requirements.
We do not use personal data for purposes that are incompatible with those outlined above.
We process personal data in accordance with lawful bases under the General Data Protection Regulation. These include:
Contractual necessity, where processing is required to fulfil a service agreement with the customer.
Legal obligation, where processing is necessary to comply with applicable laws and regulations.
Legitimate interests, where processing is required for the operation and improvement of our services, provided that such interests do not override your rights and freedoms.
Where required, we will obtain consent for specific types of data processing, and such consent can be withdrawn at any time.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes maintaining records for service delivery, customer support, and legal compliance.
Retention periods may vary depending on the type of data and the requirements of applicable regulations. Once data is no longer required, it is securely deleted or anonymised to prevent unauthorised access.
We may share personal data with trusted third-party service providers who assist in delivering our services. These may include payment processors, administrative support providers, and operational partners.
All third-party processors are required to handle personal data in accordance with data protection laws and to implement appropriate security measures. We do not sell or trade personal data to third parties.
Personal data may also be disclosed where required by law or to comply with legal obligations.
Tidy Up takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure. These measures are regularly reviewed to ensure the ongoing security of information.
While we take all reasonable steps to safeguard data, no system can be guaranteed to be completely secure. Customers are encouraged to take appropriate precautions when sharing personal information.
Under the General Data Protection Regulation, you have several rights in relation to your personal data:
The right to access your personal data and obtain information about how it is processed.
The right to request correction of inaccurate or incomplete data.
The right to request the deletion of personal data where it is no longer necessary for the purposes for which it was collected.
The right to restrict processing in certain circumstances.
The right to object to processing based on legitimate interests.
The right to data portability, allowing you to receive your data in a structured format.
Requests to exercise these rights will be handled in accordance with applicable legal requirements.
Where applicable, our website may collect limited technical data such as browser type or usage patterns to improve functionality and user experience. This information does not directly identify individuals and is used solely for analytical purposes.
Any use of cookies or similar technologies will be managed in accordance with relevant regulations.
In the course of providing services, we may rely on third-party providers for certain functions such as payment processing or operational support. These providers are carefully selected and required to comply with data protection standards.
We ensure that any third-party involvement is limited to what is necessary for the delivery of services.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. Any updates will be applied in a transparent manner and will continue to uphold the principles outlined in this document.
We encourage customers to review this policy periodically to stay informed about how their data is managed.
Tidy Up is committed to protecting personal data and maintaining the trust of our customers. By using our services, you acknowledge the terms of this Privacy Policy and the way in which your data is handled.
