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Health and Safety policy
Our services
Call us 020 3397 4918
Our services
Tidy Up is committed to providing professional cleaning services in a way that protects the health, safety and welfare of our clients, our staff and anyone else who may be affected by our work. This policy sets out the principles and arrangements we follow to create safe working environments in homes, offices and other premises where we operate.
Tidy Up recognises its duty to manage health and safety in a systematic and proactive way. Management is responsible for putting this policy into practice, providing appropriate resources and reviewing performance regularly. Supervisors and team leaders are responsible for day-to-day implementation, including communicating safety instructions and monitoring working practices. Every member of staff is required to take reasonable care of their own health and safety and that of others, and to cooperate fully with this policy and any related procedures or instructions.
Before work starts at a new site or when there are significant changes, Tidy Up carries out risk assessments to identify potential hazards associated with cleaning tasks, equipment, and the layout of the premises. Findings from these assessments are used to establish safe working methods, including the selection of suitable products and tools, the organisation of work areas, and the control of access to hazardous zones. Where necessary, site-specific instructions will be agreed with the client to ensure that cleaning activities do not create undue risk to building users.
All Tidy Up staff receive induction training that covers general health and safety responsibilities, safe use of cleaning products and equipment, manual handling guidance, and emergency procedures. Additional task-specific training is provided as required, for example for working at height using steps or for operating specialised equipment. Training is refreshed periodically and whenever new methods, products or equipment are introduced. Supervisors provide ongoing instruction, observation and feedback to help ensure that safe techniques are consistently followed.
Tidy Up uses cleaning products that are appropriate to the task while aiming to minimise potential harm to people and the environment. All chemicals are handled and stored in accordance with manufacturer instructions and relevant safety data. Staff are trained in correct dilution, application, ventilation requirements and contact times. Products are clearly labelled and never transferred into unmarked containers. Hazardous substances are only used where necessary and in the lowest effective quantity. Wherever possible, less hazardous or more environmentally considerate alternatives are selected.
Personal protective equipment is provided as needed to manage identified risks. This may include gloves, eye protection, masks, or other items where cleaning tasks or products could present a risk of contact, inhalation, splashes or contamination. Staff are required to use the protective equipment supplied, inspect it before use and report any defects immediately so that it can be repaired or replaced.
Tidy Up aims to reduce manual handling risks by using appropriate tools, trolleys and equipment and by planning tasks to avoid unnecessary lifting and carrying. Staff receive practical guidance on safe lifting techniques, pushing rather than pulling where possible, and avoiding awkward or sustained postures. All equipment, including vacuum cleaners, mops, machines and steps, is selected for safety and suitability. Equipment is maintained in good condition, used only for its intended purpose and removed from service if faults are identified.
Cleaning activities can increase the risk of slips and trips if not managed correctly. Tidy Up takes precautions such as using appropriate signage for wet floors, keeping work areas tidy, managing trailing leads and hoses, and planning the sequence of tasks to allow floors to dry. Where work at low height is required, only stable and suitable equipment is used, and staff are instructed not to improvise with furniture or unsafe items. Awareness of other people in the area, including children, visitors and building users, is emphasised at all times.
Tidy Up respects that our services are often delivered in occupied premises. We plan work to minimise disruption and to avoid creating risks for clients, staff and visitors. Cleaning materials and equipment are kept secure and out of reach of children and vulnerable persons. Doors, windows and access points are left in a safe condition at the end of each visit. Where clients have particular requirements, such as restricted areas or preferred timings, we work with them to align safety needs with service delivery.
The wellbeing of our staff and clients is central to how Tidy Up operates. We promote good personal hygiene, handwashing and the appropriate use of sanitising products, especially when working in high-contact areas. Staff are encouraged not to attend work if they are unwell in a way that could present a risk to others. Reasonable adjustments to tasks and working methods may be made where health conditions are disclosed, subject to operational requirements and safety considerations.
All accidents, near misses and hazardous situations must be reported as soon as possible to a supervisor or manager. Tidy Up investigates incidents to understand root causes and to identify improvements to equipment, procedures or training. Emergency arrangements, including what to do in case of fire, serious injury or other urgent situations, are communicated to staff. When working at client sites, relevant local emergency procedures are followed in coordination with the client.
This Health and Safety policy is reviewed regularly and whenever there are significant changes to our services, work methods or legal requirements. Feedback from staff and clients is welcomed as part of our commitment to continual improvement. By working together and following the principles set out in this policy, Tidy Up aims to deliver cleaning services that are consistently safe, reliable and professionally managed.
