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Accessibility Statement
Our services
Call us 020 3397 4918
Our services
Tidy Up is committed to providing a digital experience that is accessible, usable, and inclusive for all people, including those with disabilities. This Accessibility Statement explains the steps we are taking to support accessibility, the standards we aim to meet, and how you can contact us with accessibility questions or requests.
We are actively working to ensure that Tidy Up can be used by as many people as possible, including people who use assistive technologies or alternative input methods. Accessibility is an important part of how we design, build, and maintain the Tidy Up service, including the Tidy Up area where you manage and organise your information.
We recognise that accessibility is an ongoing process rather than a one-time task. Our goal is to reduce barriers, improve clarity, and offer consistent, predictable interactions throughout the service.
Tidy Up aims to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines provide a recognised international standard for making web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, speech, cognitive, and neurological impairments.
We continue to review our service against these guidelines, prioritising high-impact improvements in the Tidy Up area where users most frequently create, review, and update content.
Tidy Up is designed to work with commonly used screen readers by providing appropriate structure, text alternatives, and labels. We use clear page titles, headings, and descriptive text to help screen reader users navigate and understand content efficiently.
Where possible, interactive elements in the Tidy Up area, such as buttons, controls, and status messages, are announced with meaningful labels and roles. We aim to ensure that important visual information is also available as text so that it can be perceived by assistive technologies.
Tidy Up supports navigation using a keyboard alone, without the need for a mouse or touch input. Users should be able to move through the Tidy Up area using standard keyboard keys and activate buttons, links, forms, and menus using the keyboard.
We work to maintain a logical and visible focus order across the interface. Focus indicators are designed to be clearly visible so that users can track their current position on the page, particularly when working through lists, dialog windows, and key task flows in the Tidy Up area.
We aim to maintain sufficient color contrast between text and background so that content is readable for people with low vision or color vision differences. Important information is not conveyed by color alone, and we pair color with text, icons, or patterns whenever possible.
The layout of the Tidy Up area is designed to reflow and adapt to different screen sizes and zoom levels, making it easier to use on a variety of devices and with browser zoom or system-level magnification.
Accessibility is part of our ongoing development and quality assurance processes. We review new features in the Tidy Up area for accessibility considerations and conduct periodic checks using a combination of automated tools and manual testing methods.
We welcome feedback from people with disabilities and from assistive technology users, as this helps us identify issues that may not be detected through internal testing alone.
If you experience any difficulty using Tidy Up, encounter a barrier in the Tidy Up area, or need content provided in a different format, you can contact us with your accessibility request. When you contact us, please describe the issue you are facing, the page or feature you were using, and any assistive technology or browser you were working with. This information helps us understand and resolve the problem more quickly.
We aim to review accessibility requests promptly and to respond with information about any available alternatives, planned fixes, or expected timeframes. Your feedback is valuable and will inform our ongoing efforts to improve the accessibility of Tidy Up for everyone.
We will continue to update this Accessibility Statement as our service evolves, as we complete new accessibility work, and as standards and best practices develop. Our aim is to ensure that the Tidy Up area remains as usable and accessible as possible for all users, now and in the future.
