The conditions stated in the following document contain the rights, responsibilities and obligations of any parties involved in the Agreement. The terms and conditions, as present, can be altered and/or amended without the need for prior notice.
Please take the time to review the terms and conditions in the documents before accepting.
2. Bookings and Confirmation
2.1 At the time the booking is made, you will need to provide us with a precise description of the property. Tidy Up reserves the right to change or amend a quote and to charge for any additional work which then needs to be conducted.
2.2 If we are provided with incomplete, incorrect or inaccurate data or instructions, we can cancel the order, or we can make an extra charge.
2.3 Access to properties: You will ensure that access to any properties is made available.
(a) If the cleaners we employ are not able to gain entry to a property, you will be required to pay the minimum charge of £50.
2.4 Credit or debit card details need to be provided so that you can secure a booking.
(a) There is an extra charge of 2 % when a payment is made by credit card.
2.5 Once a job is confirmed, a slot will be made available for the rendering of our service. It should be noted that the time of the job is simply an estimate and that we maintain no control over certain circumstances, including but not limited to factors such as bad weather, traffic, or force majeure events.
2.6 Please note that the responsibility to make parking arrangements lies with you. Any parking fees or fines will always be charged to the customer.
3. Pricing and Payment:
3.1 The Services which we offer are to be paid by card over the phone at the beginning of the job or in cash. Cheques will not be accepted.
3.2 Prices are judged on a minimum charge of the corresponding service which you hire.
3.3 Any additional charges can include: congestion charge of £11.5 or an additional fee if your property is found to be outside of the M25.
4. Re-schedule and Cancellation of Appointments:
4.1 If you reach the decision to cancel the appointment less than 24 hours before the job, a fee of £50 will be applied without additional notice.
4.2 Tidy Up reserves the right to issue a £25 charge if the appointment needs to be rescheduled less than 24 hours before the job.
5.1 Our teams will require adequate lighting and warm water to be available at every property. In situations where the health or wellbeing of our staff is not guaranteed, Tidy Up reserves the right to cancel said appointment.
5.2 We reserve the right to sub-contract every service which we offer and provide.
5.3 We require that a representative (yourself or another) is present at the completion of the cleaning in order to sign off the work as satisfactorily complete. If you are not able to be present, the Services will be assumed to be treated as accepted.
6.1 Tidy Up are not to be held liable in the event of -
(a) fabric showing wear or discolouring being more visible after dirt been removed;
(b) existing damage or spillage which is not able to be cleaned or removed completely
(c) damage to wood floors where protective measures or felt pads have not been added to legs of furniture;
(d) the entry of a third party has prevented the completion of services
(e) curtain stem cleaning has caused a shortening of the curtains Tidy Up aim to handle with any service issues. It should be noted that any complaint filed after 7 working days (from the date of the service we delivered) will NOT be handled.