All of the personal information which we collect is to be used in accordance with the Data Protection Act 1998 and any other laws which might be applicable.
Control of personal information
All personal information that is provided to, or information which is collected by tidyup.org.uk is under the control of Tidy Up.
What information do we collect and how will we use it?
We only ever collate data about individuals in cases where it is specifically and expressively provided, for example, at the point of registration or at the point of ordering.
When an order is placed, we collect pertinent personal information to process and fulfil any order(s). We may employ security checks to guard against deceitful transactions.
We also collect information which concerns any marketing preferences you might have. We may contact you at any point regarding offers and materials, as well as details about our goods and services. We wish to enable prudently selected 3rd parties to get in contact you regarding any offers and information about their services and goods. Anything we collect will be used to allow us to review and improve any products and services that we offer.
Will we share your information?
Sometimes, we use third parties to carry out activities on our behalf. Examples can comprise order fulfilment, carrying out installations and surveys, the deliverance of packages, sending post, e-mail and mail, the removal of repetitive data from lists of customer, investigating data, delivering high quality marketing help, processing payments from credit card, and providing services for customers. Access to personal information will be provided to these third parties in order to help them perform to the best of their abilities, but may not be used for purposes other than those stated.
In order to guard against any fraudulent transactions, we sometimes pass personal data to external agencies, who will in turn check any of this information.
However we will never sell or share any data about you as an individual or you as a user of this website unless you agree that this may be done.
Cookies are a simple name for alphanumeric identifiers that are sent to your computer through an internet browser in order to enable our site to recognise your computer and assist with the tracking of our site’s visitors. This helps us gain a better understanding of which portions of our site best equipped to help you. These cookies help us to deliver additional features such as the location of your computer and any previous visits.
It is not possible for customers to make a purchase using our tidyup.org.uk without cookies turned enabled and we always recommend that customers leave them enabled.
Occasionally, we may establish associations with other companies that will help you to use their services and websites directly from the main site.
We try to help you by providing links to high value, dependable sites which we trust will be of interest and pertinent to you and your interests. However, it should be noted that such sites are not directly under control of our company and we do not contribute to their website or control their content.
How do we protect customer information?
Whenever you use our site to place an order or access any account information, we use a special system. The secure server software (SSL) we employ encrypts all data which is inputted before it arrives on our computers.
What choices do I have?
You are under no compulsion to provide tidyup.org.uk with any of the requested information. However your computer may need to accept cookies in order to enable you to place orders.
You can change these preferences by contacting us at any time.
How do I make a complaint to Tidy Up?
We attempt to handle all complaints in a fair and competent manner. We will keep you informed by telephone and endeavour to find a resolution within 64 hours. If you’re still not happy with the results, then you can place a call to our company.
If a decision is made to make changes to our policy regarding privacy, we will post such changes on this page.
Tell us what you think
We always welcome any questions and comments regarding privacy.
If there are any questions which you have, then simply call us on 020 3397 4918 or contact us via email.